Congratulations to Zelda Brown, who wrote our winning letter this month. She has won an American Tourister 55 cm spinner carry on case valued at R1,399.
Good day,
Please forward my sincere thanks to Mr OJ Sebogodi for his outstanding customer service.
In December I was booked on a flight from Kimberley to Johannesburg. The flight was delayed for more than two hours due to bad weather and technical difficulties with the plane from OR Tambo. I had a connecting flight from OR Tambo to Port Elizabeth, and was thus very nervous that I may miss my connecting flight (which was the last flight for the day from Johannesburg to PE).
With this mindset I approached Mr Sebogodi and asked for updates on the delays. Mr Sebogodi immediately offered to collect my baggage that was booked through to Johannesburg and send it directly to PE to save time when having to change flights. This was promptly done. He followed up and kept me informed on all changes and updates until we departed.
This kind of customer service is no longer the norm in any industry, and I commend Mr Sebogodi for going the extra mile for his customers. Well done sir, I thank and salute you! You are an asset to your airline and I hope your positive energy and professionalism set an example for and rubs off on all those who come in contact with you.
Best Regards
Zelda Brown
Do You Have Something to Say?
Let us know what is on your mind by sending an email to customercare@flyexpress.aero. Letters may be edited, shortened or translated from their original language.
The writer of the winning letter in the February edition of Indwe Magazine will receive an American Tourister San Francisco 66cm spinner, valued at R1,199.
With American Tourister, you can have stylish, high quality luggage without dipping into your spending money. With its own distinctive design DNA and a young, casual look, the American Tourister San Francisco range of suitcases comes in grey, blue and red. Ultra practical, value added features include a large U-shaped front pocket, translucent piping corner protection, a comfortable integrated top handle, a stitched bumper for base protection, and lockable zippers on the main compartment and front pocket. Inside, you’ll find a large mesh zipper pocket and two webbing packing straps with a buckle closure.
The American Tourister San Francisco is available from top luggage outlets. To locate a stockist, call +27 31 266 0620.
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