Passengers Letters
Good dayI recently placed an order for a low fat meal on a flight from Durban to Port Elizabeth when booking my ticket online.
I totally forgot about it, however, and once we were airborne, the friendliest air hostess came up to me and said: “Mr Fourie, your low fat meal as requested.” Amazed, I looked at her and thought to myself: “How on earth does she know what seat I selected at the self check-in at the airport? She must be a magician?”
I fly on a weekly basis with numerous airlines, but this time it felt like I was the only person on board SA Express.
Thank you, most kind air hostess, and thank you to the pilot for landing the plane so gently that I even forgot we were in the air.
Your company motto of “We fly for you” is not just a saying, it’s a fact!
Thank you.
Jacques Fourie
Congratulations to Jacques Fourie, who wrote our winning letter this month. He has won a High Sierra backpack valued at R995.
Dear Sir/Madam
I wanted to put on record my thanks and express my gratitude towards all of the staff who made it possible for me to complete a recent journey from Port Elizabeth to Cape Town.
I was unfortunately delayed in arriving at the airport and, despite arriving only 25 minutes before the scheduled departure time, I was permitted to fly and was able to check in my baggage and board the plane. The staff went out of their way to ensure that I made my flight, even though I was sure it would be impossible for me to do so, given my late arrival.
Please could you pass on my sincere thanks to the airport operative in Port Elizabeth who agreed to check me in? He was a model professional and his approach was as good as any flying experience I’ve had. I look forward to flying with you again in the future when I next return to South Africa.
Best wishes
Ben
Dear South African Express
I recently flew from Johannesburg to Lubumbashi, in the DRC. While Lubumbashi is not the most pleasant airport to go through, I found the experience with SA Express helpful and comforting.
Your seats are spacious and I especially like your meal boxes – I had both the breakfast pack and on return, the lunch pack. The food is good, the packaging is efficient and the box format is sensible, with divisions to keep silverware and small items from falling, as often happens with tray service.
But best of all are your staff. They are friendly and welcoming, without being ingratiating and false. They are professional and business-like, without losing that all important personal touch.
I am not sure how you lost my luggage between Johannesburg and Lubumbashi, but it is forgiven,since on the way back you were able to check my luggage all the way through to New York.
I will fly with you again and look forward to the experience.
Sincerely
Clare Nolan
Do You Have Something to Say?
Let us know what is on your mind by sending an email to customercare@flyexpress.aero.
**Letters may be edited, shortened or translated from their original language.**
The writer of the winning letter in the October edition of **Indwe** will receive a High Sierra Brody backpack valued at R1,095.
Outdoor luggage brand, High Sierra, has recently launched in South Africa. This robust travel luggage will inspire your everyday adventures in life, whether you’re out enjoying nature or doing daily urban activities. The range offers a wide assortment of active outdoor gear, urban backpacks and rugged luggage. The High Sierra Brody backpack features an extra-large multi-compartment design with a fully padded Cushion Zone compartment that fits most 16.4” laptops. High Sierra is available at leading luggage stores nationwide. For a stockist near you, call +27 31 266 0620.
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